Effective Date: 4/04/2025
At Zim Parenting Hub, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our platform, products, services, and tools—whether through our website, mobile app, or other digital channels.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Parenting Details: Your child’s age, parenting stage, and related preferences to personalize content and services.
- Account Details: Login credentials, profile details, and preferences.
- Booking & Payment Info: When you schedule consultations or sign up for classes, we collect payment information and booking history (processed via secure third-party gateways).
- Communications: Emails, messages, WhatsApp conversations, or support requests you send us.
- Usage Data: Pages viewed, time spent on the platform, referral links, and device/browser data.
2. How We Use Your Information
We use your personal information to:
- Provide and manage parenting services and bookings
- Personalize your experience and recommend relevant tools, classes, and resources
- Send service updates, booking confirmations, reminders, and customer support messages
- Improve our platform based on feedback and usage trends
- Send promotional content only with your explicit consent
3. Sharing Your Information
We do not sell your data. We may share your information:
- With trusted third-party service providers who help us operate the platform (e.g., payment processors, WhatsApp, Amelia booking tools)
- If required by law or to comply with legal obligations
- In the event of a merger, sale, or asset transfer (you’ll be notified beforehand)
4. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of promotional emails or WhatsApp messages at any time
- Request a copy of your data
- Withdraw consent for data processing (where applicable)
To exercise your rights, email: admin@zimparentinghub.com
5. Data Security
We take your privacy seriously and implement strong technical and organizational measures to protect your data. However, no method is 100% secure, so we encourage you to use strong passwords and remain vigilant.
6. Children’s Privacy
Our services are designed for parents and caregivers. We do not knowingly collect personal information directly from children under the age of 16.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The date of the latest version will always be posted at the top.
8. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
📧 admin@zimparentinghub.com
🌍 https://zimparentinghub.com